CLAW 2019 – The third Crisis Management Workshop for the GÉANT Community
Following the success of the first two annual Crisis Management Workshops for the community, GÉANT announces the third edition of CLAW, which will take place PSNC in Poznan, Poland on 6-7 November 2019. After seeing its number of participants grow year on year, CLAW, which stems from an idea generated by the GÉANT Community Programme, has become an unmissable appointment for the international R&E community.

If you want your NREN to join CLAW, please send representatives from your Communications, NOC, CSIRT and Information Security Management teams. Together, we will experience a crisis situation, exchange knowledge and best practices and work on skills to deal with such scenarios successfully.


Wednesday, 6 November

09.00 - 09.30 Morning Coffee
​09.30 - 09.45
09.45 - 10.15
Keynote: Real Life Crisis: Network Outage During 9/11, Anna Wilson (HEAnet) 
10.15 - 10.45 ​​Talk: Crisis Management at NRENs
10.45 - 11.00 Break
11.00 - 12.30

Internal communication during crisis

In this training, Frederike Everts and Mark Burchartz (FEV International Coaching) will train you in one of the trickiest elements of crisis management: how to communicate and collaborate well within your organisation during a crisis.

Leadership during crisis  
In this training, Marthe Huibers (Trimension) will help you understand what it takes to be a good leader during a crisis. Through discussions and exercises, you will find out how management styles can change during a crisis and how to make sure you coordinate the crisis well.

Fixing the problem does not solve it: what to focus on during a crisis
In this training, Wouter Beijersbergen van Henegouwen (Trimension) will make sure you know how to prioritise your tasks and be sure of your role when a crisis is going on.

12.30 - 13.30
​13.30 - 15.00


15.00 - 15.30 Break
15.30- 16.00 ​​Talk: Working Together During Crisis
​16.00 - 16.30
​Presentations: Crisis Exercises at NRENs
​16.30 - 17.30
​Tour through PSNC
​20.00 -23.00
​Working Dinner (Location - Nifty no 20)

Thursday, 7 November

​  Time
09.00 - 09.30 
​Morning Coffee
09.30 - 10.00
Intro Crisis Exercise
10.00 -10.15
Coffee break
10.15 - 12.15
Crisis Exercise 
During the crisis exercise, you will be able to test the skills and knowledge you have gained from the workshops and talks on the first day of the event. You will be navigating a crisis as the crisis management team of the fictional country of Guilder. Will you be able to communicate, focus and lead well enough to come out of the crisis unscathed?
 12.15 - 12.45
​Hot Wash Evaluation
12.45 - 13.45
13.45 - 14.45
​Reflection on Exercise
14.45 - 15.15
​Wrap up



Anna Wilson is a Technical Architect in the Services Architecture Team of HEAnet. Her current duties involve sending canaries down coal mines.
​Marthe Huibers is an Organizational Psychologist with huge interest in effective and ineffective human behaviour under difficult circumstances. Since 2010 she works for Trimension, a Dutch company specialised in advice, support and training in crisis management, where she educates and trains people from operational to strategic level in how to deal with the unexpected.

​Wouter Beijersbergen is a trainer/consultant on crisis management and has worked since 2012 at Trimension. He works in the governmental and private sector on crisis management response, planning, training and exercising. In the last few years he has made an effort to apply the lessons learned  in crisis management in the field of cybersecurity, by training cybersecurity teams in all kind of organisations, developing a game for the CIP (Centre for Information Security and Privacy Protection, a public-private network organization) and working together with cyber security companies.

The event will take place at PSNC, address: Street Jana Pawła II 10, Poznan

Recommendation to stay at Puro Hotel, which is also the venue  of the Working Dinner.

If you have questions and/or want to get involved, please contact Charlie van Genuchten

To register for CLAW, go to:

​CLAW 2019

Watch a video introducing the fictional country of Guilder, location of the Crisis Exercise (PSNC).