CLAW 2019 – The third Crisis Management Workshop for the GÉANT Community

   

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Following the success of the first two annual Crisis Management Workshops for the community, GÉANT announces the third edition of CLAW, which will take place at PSNC in Poznan, Poland on 6-7 November 2019. After seeing its number of participants grow year on year, CLAW, which stems from an idea generated by the GÉANT Community Programme, has become an unmissable appointment for the international R&E community.


How well is your organisation prepared for a network or cyber crisis? Do you have crisis management procedures in place? Do you know who should be involved when crisis hits? And do you know how to reach out to – and work with – other organisations, in the eventuality of a pan-European crisis?


Imagine… you’re part of the crisis management team of the NREN in an imagnary country. The crisis coordinator has called you and the entire team in the ‘war room’: a crisis has just hit your organisation. 200,000 students are set to take a nationwide test, but because of an unspecified glitch in your network, the test is not yet available (it is not uploading) in some locations. To make matters worse, this test is very much in the country’s spotlight and in the eventuality of a cancellation due to network failure, the reputational damage for your NREN would be immense.


This was the case presented to more than 60 participants at the start of the table top exercise during CLAW 2018 in November last year. Attendees were divided in teams of 12, comprising representatives from a variety of NRENs with NOC, CSIRT, communications and information security management backgrounds. Most participants had met the night before during a working dinner and, just before the start of the exercise, had undergone a training session on how to perform under pressure as a team. Having said this, they had only been given half an hour to lay down some ground rules, decide on the different roles each member would play during the exercise and get through the crisis.


The whole exercise reminded participants of crisis management’s main components: how do you create clarity about what is going on; how do you decide what information is pertinent and what is not; and how can you make sure you communicate about a technical problem in such a way that it is understandable for non-technical people?


If you want your NREN to join CLAW, please send representatives from your Communications, NOC, CSIRT and Information Security Management teams. Together, we will experience a crisis situation, exchange knowledge and best practices and work on skills to deal with such scenarios successfully.


PROGRAMME


Wednesday, 6 November

​Time
​What
​Workshops
09.00 - 09.30 Morning Coffee
​09.30 - 09.45
​​Welcome
09.45 - 10.15 Keynote: Real Life Crisis: Network Outtage During 9/11, Anna Wilson (HEAnet) 
10.15 - 10.45 ​​Talk: Crisis Management in Other SectorsTalk: Crisis Management in Other Sectors
10.45 - 11.00 Break
11.00 - 12.30 ​Workshops Workshop 1
Internal communication during crisis  

Workshop 2
Managing during crisis  

Workshop 3
Fixing the problem does not solve it: what to focus on during a crisis

12.30 - 13.30
​Lunch
​13.30 - 15.00

​​Workshops

Continuation of workshop 1, 2 and 3
15.00 - 15.30 Break
15.30- 16.00 ​​Talk: Working Together During Crisis
​16.00 - 16.30 ​Presentations: Crisis Exercises at NRENs
​16.30 - 17.30
​Tour through PSNC
​20.00 -23.00
​Working Dinner
 
  

Thursday, 7 November

​  Time
​What
09.00 - 09.30 
​Morning Coffee
09.30 - 10.00
Intro Crisis Exercise
10.00 -10.15
Coffee break
10.15 - 12.15
​Crisis Exercise 
 12.15 - 12.45
​Hot Wash Evaluation
12.45 - 13.45
Lunch
13.45 - 14.45
​Reflection on Exercise
14.45 - 15.15
​Wrap up
  

If you have questions and/or want to get involved, please contact Charlie van Genuchten

To register for CLAW, go to: eventr.geant.org/events/3087

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To register for CLAW go to: 

eventr.geant.org/events/3087