Meet the Second Line Support Team​

​​

Tony Barber.jpg Tony Barber - Head of the GÉANT Operations Centre

Tony has worked in the engineering industry for over 30 years. Starting with OSS support in the UK Ministry Of Defence, network administration at the University of Oxford and then through the early days of the European internet designing and building ISP backbones for the largest UK, European and global ISPs of their day. He then left the enterprise world to start an engineering business which grew successfully for nearly 10 years before he decided on a change of direction. Following a career break and a brief spell of commercial flying he ended up working back in the academic world with the GÉANT Project. He has a degree in Information Technology and Telecommunications. Tony has been at GÉANT since 2012 and one of his primary roles is to make the tea and eat the chocolate that Temoor provides.

Darren Clarke.jpgDarren Clarke

Darren’s career has been varied and largely within technical service support and delivery roles. His decision to return to academia to complete a Computer Science Degree was driven by a desire to learn more about areas in which he was frustrated by inefficiencies. Prior to that Darren held senior roles in various organisations in the Cambridge area of England. He joined GÉANT following graduation in order to work in the world of computer networks. He brings his broad skills, maturity and a sense of joy-de-vivre to the GÉANT Operations Centre team where he has worked since 2011.​

201901-MugShot-Ashley.jpgAshley Brown

Ashley joined GÉANT in January 2019. He gained his degree in Computing from Anglia Ruskin University in Cambridge in 2017 and prior to joining GÉANT, he spent a year working in a customer facing role gaining valuable experience. He is a local Cambridge resident and enjoys the idea of working for a Pan-European organisation that supports a user base of which he was recently part of. Ashley brings an abundance of enthusiasm and fresh ideas to the GOC and will radically reduce the average age of the team. He is currently working on acquiring knowledge about which chocolate is favoured by team members and understanding the patriarchal sense of humour in play. Ashley’s hobbies are golf and building information superhighways around his house.

Josep Rovira.jpg​Josep Rovira

Josep has a varied background and came to I.T. and telecommunications later in his career. Before coming to research he combined a part time Computer Science Degree with his previous technical support role.  Josep is from Spain and is a great assistance when dealing with Spanish or French speaking colleagues. Josep has worked at GÉANT since 2010 and has now finally learned to make English tea.​

​​Temoor Khan.jpgTemoor Khan

Temoor began his career in the ISP industry and latterly worked in voice and transmission. As such Temoor is equally at home with all levels of the OSI stack. Temoor has a BSc in Electrical Engineering from UET Lahore. He has worked in the GÉANT Operations Centre Team since 2012 where one of his primary roles is to provide chocolate to the team.​

Sajid_Mahmood.jpgSajid Mahmood

Sajid has 14 years of diversified telecoms experience, latterly working as a NOC Engineer within Telefonica. He brings excellent analytical and troubleshooting skills to the GÉANT Operations Centre. Sajid has a degree from The University of Lahore and a strong background in transmission networks. In his spare time Sajid is a family man and takes a keen interest in the game of cricket supporting the Pakistan national team. He is looking forward to watching them try in vain to defeat England in the coming summers and hoping the umpires keep a keen eye on the ball.​

jeff.jpgJeff Conabere

Jeff joined GÉANT in 2018 and with over 30 years of telecoms industry experience he brings a wealth of knowledge to the team supporting the NREN community. Recently at Interoute and C&W NOCs, his background is well suited to the hybrid technology that forms the GÉANT network.  Jeff has served in the field and on the phone where he tells us his customer service technique has been well oiled with some demanding customers. A British Telecom trained engineer Jeff brings vibrancy to the GÉANT Operations Team where his enthusiasm for iron man competitions, 50 mile cycle rides and vigorous outdoor activities is unlikely to impress or rub off on the rest of his team who prefer chocolate and a more sedate lifestyle.

​​

Fir​st Line Support

user-male-silhouette_318-55563.jpg
1st Line Support Engineers
GÉANT's Service Desk function is fulfilled under commercial contract. A collective of engineers support GÉANT 24*7




operations_banner.jpg
​Contact​​ det​​​​​ails​​

GÉANT Operations Centre  +44 1223 733033


Want to send an email but need the address? ​Call the Operations Centre.